Support

Need a hand? Email support@usespot.me and a real person on the Spot team will get back to you — usually within a day. Below are quick answers to the things people ask most.

Get in touch

The fastest way to reach us is email: support@usespot.me. Tell us what happened — a charge that looks off, a gift that didn't arrive, a pickup order that didn't go through, a pass that won't add to Apple Wallet, or a card that won't work at the counter — and we'll help sort it out.

Common questions

I didn't get my code

The sign-in code arrives by text and can take a moment. Double-check your number and country code, wait about 30 seconds, then tap resend. Make sure you have signal or Wi-Fi. Still nothing? Email support@usespot.me and we'll get you in.

How do I get my drink?

Open the gift and choose Order for pickup when you're ready. Spot places the order with the cafe and it waits at the counter under your name. Online pickup only works while the cafe is taking orders for today. If a cafe sends an Apple Wallet gift card instead, show its redeem code at the counter or save it to Apple Wallet and show the pass; you can use it for the drink it was sent for, or for anything else the cafe allows.

I'm not on an iPhone — can I still open my gift?

Yes. Tap the link in the message on any device and you can open and claim your gift right in your web browser, and order it for pickup there (or, for an Apple Wallet gift card, show a scannable code at the counter).

Can I get a refund?

For a pickup gift, you're only charged when the cafe order is placed, so if it never is, there's nothing to refund. An Apple Wallet gift card becomes a real cafe gift card the moment it's paid for, so it usually can't be reversed once sent. If something went wrong — a charge looks off, a gift didn't arrive, or a card won't work — email support@usespot.me and we'll help.

How do I delete my account and data?

Open Spot, go to your account settings, and choose to delete your account. We confirm with a one-time code texted to you, then remove your personal data. You can also email support@usespot.me to request deletion.

Is my payment information safe?

Yes. Payment runs through Apple Pay and our payment processors, and Spot never sees or stores your card number. Gift redeem codes stay behind the verified claim flow and are shown only to the verified recipient.

More

See our Privacy Policy and Terms of Service. For anything else, we're always at support@usespot.me.